How it works
How RiskyMate works
Each job follows set steps on the property record, so you can see what is happening and who is responsible. Workflows carry the work forward and people make the decisions. Available for rental properties in Victoria and New South Wales.
- What is due
- Shows dates, issues and planned reviews on the property record.
- Who acts next
- Shows the current responsibility and the decision waiting on it.
- What supports it
- Keeps messages, reports, photos and certificates together.
14 Collins Street, Richmond
Electrical safety check
Stage 4 of 7
Selected stage
Appointment
Coordinates appointment times and access details so the visit is confirmed on the job record.
Responsible now
Contractor + Renter
Next action
Offer suitable times and keep access on the same job.
The steps, from a due item to the next cycle
- 1Due date or issue
Shows a due date, recorded issue or planned review on the property so the work is visible from the start.
- 2Authority and scope
The responsible person confirms what is needed, records authority and sets a clear scope before anyone is sent.
- 3Contractor and booking
Assigns an eligible contractor, coordinates appointment options and confirms access on the same job.
- 4Field work
The contractor attends with the scope, address, access details and evidence requirements already in one place.
- 5Evidence and review
Returns reports, photos, certificates, quotes and completion notes to the same job for review.
- 6Completion and next cycle
The authorised person closes or returns the work, and the next due cycle stays visible on the property.
Who uses RiskyMate, and what each person does
| Role | What they see | What they do | Link |
|---|---|---|---|
| Agency | What they see: Portfolio view of due work, exceptions and team workload across every property. | What they do: Oversees the portfolio, allocates properties to Portfolio Managers and keeps decisions on the record. | Set up an agencySign inLink to this role |
| Portfolio Manager | What they see: A day view of assigned properties, appointments, approvals and follow-ups. | What they do: Runs day-to-day actions, sends work orders and reviews returned evidence on the same job. | Ask about accessSign inLink to this role |
| Landlord / Self-managed rental provider | What they see: What is due on each property, plus certificates, reports and history in one place. Self-managing? You get your own portal for $5 per property a month. | What they do: Approves quotes and makes the owner decisions. When self-managing, adds properties and books tradies through RiskyMate. | Set up as a landlord or rental providerSign inLink to this role |
| Contractor / Tradie | What they see: Assigned jobs with scope, address, access details and evidence requirements. | What they do: Books and attends the work, then returns reports, photos, certificates and invoices to the job. | Join as a contractor or tradieSign inLink to this role |
| Tradie by RiskyMate | What they see: A free trade network across Australia: notices, profiles and private messages with trades in your state. | What they do: Posts work available or wanted and messages other trade businesses. Agency jobs still come through RiskyMate. | Join TradieSign inLink to this role |
| Renter | What they see: Clear details of booked visits and access that affect their home. | What they do: Confirms or asks to change appointments and raises access or safety concerns on the same visit. | Renter helpRenter informationLink to this role |
Inside RiskyMate: a job, stage by stage
Each stage shows the status people see in the portals and explains what that stage is for. The responsible person can change by stage, while the property and job record stay connected.
- MonitorCurrent
Shows the requirement, history and next review date on the property so it stays visible until attention is needed.
- Review dueDue for review
Flags the item for review so the responsible person can confirm what is required and authorise next steps.
- Send work orderReady for contractor selection
Allows selection of a suitable contractor and sending a clear work order linked to the property.
- AppointmentAwaiting renter confirmation
Coordinates appointment times and access details so the visit is confirmed on the job record.
- Complete checkCheck in progress
The contractor completes the work on site and notes any further actions needed.
- Completion packageEvidence required
Collects the report, certificate, photos and any invoice so evidence is attached to the job.
- Review & next cycleReady for review
Reviews the finished record, closes the cycle and sets the next due date to stay monitored.
One job record and a connected trade network
- Tradie by RiskyMate. The free trade network. Agency jobs still come through RiskyMate. About Tradie
RiskyMate organises the work, messages, planning and evidence. It does not replace legal duties, professional judgement, qualified inspections or a licensed trade. Get started