HELP / SMART FORMS / GUIDES

Speak to us.

If you need a hand with a job, your account or getting started, tell us what is happening. Our form asks for the details that matter to your enquiry, and a real person will review it.

Find the right help

SEND AN ENQUIRY

Tell us what you need.

Choose whether you're making an enquiry, need help with an existing account or want to report a problem. Then select your role. The current RiskyMate form opens in the same browser, so you can complete your enquiry without a blocked pop-up.

Getting started

Are you setting up an agency, managing your own rental or working as a tradie? Choose your role and tell us what you need help with.

Help with an account or job

If you already use RiskyMate, tell us which part you're having trouble with. For a fault on a signed-in account, report it through your portal so the request stays with your account.

Privacy or security

Select the privacy or security pathway in the smart form. Please don't include passwords, sign-in codes or private credentials.

Open the secure enquiry form Open the form in a new tab

Your enquiry uses the existing RiskyMate support system.

FIND AN ANSWER

Find the guide you need.

If you just need to know where to start or how a job works, one of these guides may answer your question. Choose a topic and open the relevant guide.

Getting startedAccounts, property setup and getting organised.

Quick startHow to sign in and find your way around.Add a propertyAdd a property, the people involved and the starting records.Agency and property managersWork through jobs, access arrangements and approvals.Managing your own rentalKeep work, approvals and property records together.

Work, documents and complianceThe day-to-day jobs and records you need to find.

Your property-manager viewReview assigned properties, outstanding work and evidence.Compliance workUnderstand due work, exceptions and the next check.Contractor jobsSet up, view assigned work and return job documents.Documents and reportsFind the reports and evidence saved with each job.

Access, tradies and supportHelp for people taking part in the work.

Renter appointments and accessSee how to respond to visits and access requests.Tradie networkFind other trades, share work and use the network.Help and feedbackFind the right way to ask a question or report a problem.TroubleshootingCheck common sign-in, document and workflow issues.

ALREADY SIGNED IN?

Keep the job details with your account.

If you're reporting a fault or asking about a particular property job, use the help area in your portal where available. That keeps the request, replies and supporting information connected to your account.

Go to signed-in support